Refund Policy

Last updated: 10 June 2026

1. Overview

The content on this website is currently provided free of charge for general, informational purposes. This Refund Policy applies if and when we offer paid services or digital materials, and it sits alongside your statutory rights under applicable consumer law.

2. Your statutory rights

If you are a consumer in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 provide remedies where a service is not supplied as guaranteed or its description was misleading. Nothing in this policy limits rights that cannot be excluded by law.

3. Eligibility for a refund

• You request a refund within the applicable cancellation period for the service purchased.
• A paid digital item was not delivered, or materially differs from its description.
• A technical issue on our side prevented access and could not be resolved within a reasonable time.

4. Situations where refunds may not apply

• Digital content that has been fully supplied after you expressly agreed to immediate delivery and waived the withdrawal period, where permitted by law.
• Requests made after the applicable cancellation window, except where required by law.

5. How to request a refund

To request a refund, contact us with your name, the date of purchase, a description of the service, and the reason for your request. We may ask for additional details to verify the purchase.

6. Timelines

We aim to acknowledge refund requests within 5 business days. Where a refund is approved, we process it within 14 days using the original payment method, unless we agree otherwise with you. The time for funds to appear depends on your payment provider.

7. Contact